Privacy Policy

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form
• Request information about our services
• Book a consultation
• Apply to work as a caregiver
• Communicate with us by phone, email, or SMS

The information we may collect includes:

• Full name
• Email address
• Phone number
• Location or address
• Information regarding care needs for a loved one
• Health-related support requirements, when voluntarily provided
• Employment information for caregiver applicants

We may also automatically collect limited technical information such as:

• IP address
• Device type
• Browser type
• Website usage data

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to inquiries
• Coordinating elderly care services
• Matching caregivers with families
• Processing caregiver applications
• Improving our website and service experience
• Sending appointment confirmations or service updates
• Complying with legal obligations

4. Sharing Your Information

We may share personal information with trusted parties when necessary to operate our services, including:

• Caregivers assigned to your case
• Administrative staff involved in coordinating care
• Technology providers who support our website and communication systems

Information will only be shared when reasonably necessary to deliver services, support communication, or fulfill legal and operational obligations.

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand how visitors interact with our site. This helps us improve user experience and optimize our services.

You may disable cookies through your browser settings if you prefer not to allow tracking.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information where applicable
• Withdraw consent for certain communications

To make a privacy-related request, please contact us at [email protected].

8. Children’s Privacy

Our services are intended for adults arranging care for elderly individuals. We do not knowingly collect personal information from children.

9. International Data Transfers

Because our company operates in both Canada and Jamaica, personal information may be processed or accessed in either country as needed to coordinate services and communications.

We take reasonable steps to ensure information is handled securely and in a manner consistent with applicable privacy standards.

10. SMS Communications

By providing your phone number through our website forms, consultations, caregiver applications, or service inquiries, you consent to receive communications from Gentle Touch Community Living & Home Care Inc.

These communications may include:

• Appointment confirmations
• Care coordination updates
• Responses to service inquiries
• Caregiver application updates
• Service notifications
• Occasional service-related reminders

Messages may be sent via SMS, automated messaging systems, or other communication platforms used by our organization.

You may opt out of SMS communications at any time by replying:

• STOP to unsubscribe from future messages
• HELP to receive assistance

Opting out of SMS messages may affect our ability to provide certain service updates, reminders, or confirmations.

We do not sell or share mobile numbers with third parties for marketing purposes. Phone numbers collected for SMS communication are used strictly for service-related communication and internal operational purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

We encourage users to review this policy periodically.