Terms & Conditions

2. Use of This Website

You agree to use this website only for lawful purposes. You must not:

• Use the website in any way that violates applicable laws or regulations
• Submit false, misleading, or incomplete information
• Attempt to gain unauthorized access to the website, systems, or data
• Use the site in a manner that may damage, disable, or impair its operation
• Copy, scrape, or reuse website content for commercial purposes without written permission

3. Services Disclaimer

Gentle Touch Community Living & Home Care Inc. provides care coordination, caregiver placement support, consultations, and related assistance. Information on this website is for general informational purposes only.

Families remain responsible for making final decisions regarding care arrangements, health needs, and emergency medical situations. In any emergency, contact local emergency services immediately.

4. No Guarantee of Outcomes

We aim to provide professional and reliable support, but we do not guarantee specific outcomes, results, caregiver availability, or uninterrupted service at all times.

Service availability may depend on location, staffing, scheduling, client needs, and operational capacity.

5. Client Responsibilities

By engaging with our services, clients agree to:

• Provide accurate and up-to-date information
• Communicate care needs honestly and clearly
• Notify us promptly of changes in circumstances, schedules, or service needs
• Treat caregivers and staff respectfully and professionally
• Use our communication channels responsibly

6. Caregiver Applications

Individuals applying to work with Gentle Touch Community Living & Home Care Inc. agree that all information submitted must be truthful, complete, and accurate.

Submission of an application does not guarantee acceptance, employment, placement, or ongoing assignment. We reserve the right to screen, verify, approve, reject, suspend, or remove applicants at our discretion, subject to applicable law.

7. Payments and Fees

Any service fees, consultation fees, deposits, or payment terms will be communicated separately where applicable. By proceeding with paid services, you agree to the pricing and payment terms provided to you at that time.

Failure to make required payments may result in delayed, suspended, or cancelled services.

8. Cancellation and Service Changes

Service requests, consultations, or care arrangements may be subject to cancellation, rescheduling, or modification based on availability, client needs, caregiver availability, safety concerns, operational requirements, or unforeseen circumstances.

We reserve the right to refuse, reschedule, suspend, or terminate services where necessary to protect clients, caregivers, staff, or the integrity of our operations.

9. Communications Consent

By submitting your contact information through our website or otherwise communicating with us, you consent to receive service-related communications from Gentle Touch Community Living & Home Care Inc. by phone, email, and SMS where applicable.

These communications may include:

• Consultation confirmations
• Care updates
• Scheduling notices
• Application updates
• Administrative or service-related messages

Consent to receive communications is not a condition of purchase unless explicitly stated for a specific service workflow.

10. Intellectual Property

All website content, including text, branding, design elements, logos, graphics, and materials, is the property of Gentle Touch Community Living & Home Care Inc. unless otherwise stated.

You may not copy, reproduce, republish, distribute, modify, or exploit any content from this website without prior written permission.

11. Third-Party Tools and Links

This website may contain links to third-party websites, platforms, forms, calendars, or communication tools. We are not responsible for the content, policies, availability, or practices of third-party services.

Use of third-party platforms is at your own risk and subject to their own terms and privacy policies.

12. Limitation of Liability

To the fullest extent permitted by law, Gentle Touch Community Living & Home Care Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, reliance on website information, communication delays, service interruptions, or inability to access services.

Our total liability, where legally applicable, shall be limited to the amount paid by you to us for the specific service giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Gentle Touch Community Living & Home Care Inc., its directors, staff, caregivers, contractors, and affiliates from and against claims, liabilities, damages, losses, and expenses resulting from your misuse of the website, breach of these Terms, or violation of any law or third-party rights.

14. Privacy

Your use of this website is also subject to our Privacy Policy. By using this website, you acknowledge that you have reviewed and understood our Privacy Policy.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised effective date.

Continued use of the website or services after updates are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Canada and, where operationally relevant, the laws of Jamaica, without regard to conflict of law principles.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.